![]() ![]() Another correlated issue, the client also uses Autodesk Revit and prints his projects to a PDF format using the Adobe PDF Print Driver. Also updated his Radeon GPU to the latest drivers. Uninstalled 2020 and reinstalled 2021, same thing still. The crashing when opening files was gone and the program as a whole felt faster but still as soon as I hit the print key, the program crashes. As a test, I grabbed Photoshop CC 2020 instead of 2021 the first time. I saw some suggestions online to clear the preferences, so we did so and after that the program began crashing more often, now it crashes when opening any file (For example, we tried opening a couple PDFs, and it would crash shortly after finishing "Rasterizing Layers"). It does not matter the file type, PNG, PDF, JPEG with a single line drawn, the program still crashes when hitting print. He typically opens these files into PS from a network folder, I tried having him copy the file locally and open from there instead, did not change anything. I saw something in there regarding his AMD GPU, so I disabled hardware acceleration in Photoshops settings, it did not help. Originally it was only happening when he pressed print through photoshop, the entire program would crash - Here are the logs from the crash report. I checked through his recent Windows updates and the last one was 2-3 weeks ago. He says it started about 3 days ago and nothing on the computer has really changed. I have a user that keeps crashing when using photoshop cc 20. ![]()
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